Privacy policy

Dear User,

METAMORFOSIS MOI S.L. / NIF: B02896199, with the company address in Calle San Eloy 28 as the Data Controller for the business unit MUSEUM OF ILLUSIONS has prepared this notice for you with the intent of familiarising you with procedures related to the collection and protection of your personal data.
We undertake to respect the anonymity and privacy of the users of this website, providing that this website is used in adherence to the terms and conditions of use. The personal data we collect fall into two categories: data you provide us and data collected automatically.

Data you provide
The personal data of users, such as name, surname, address, phone number, e-mail address and other data, shall be collected only if the user voluntarily delivers such data via e-mail. This data shall be used for the purpose of providing information on our services until the user demands their deletion. Data collected in this manner shall not be made available for other purposes, and neither shall it be processed for other purposes without the express permission of the user, providing that this website is used in adherence to the terms and conditions of use. We strive to provide maximum protection of the privacy and anonymity of the users and visitors of this website.

Data collected automatically
Different technologies may be used on our web pages for the purpose of improving efficiency and safety. Such technologies may lead to automatic collection of personal data by us or third parties. Examples of such technologies are cookies, web analysis. If you wish to find out more information about privacy protection and the collection of user data, please visit the part of our website related to cookie policy.

Purposes for which we collect data:

  • Providing services within the scope of performance of registered activity,
  • Replying to your inquires and providing information on our services,
  • Making appointments for group visits,
  • Booking birthday celebrations,
  • Booking events,
  • Our internal statistical data processing,
  • Invoicing

Lawfulness of processing
Personal data processing is lawful because it is based on legitimate interest, consent, contract and meeting obligations prescribed by law. We collect the data directly from you when you provide the data voluntarily through correspondence (inquiries, bookings, reviews, complaints about products and/or services), in which case the data are collected and processed based on the legitimate interests of controllers.

Disclosing your personal data
We may share your personal data to the extent which is necessary to fulfil our legal requirements and adhere to the laws and regulations applicable to us. The collected data shall not be delivered to other recipients and they will not be sent outside of the European Union.

Your rights

  • Right to demand access to your personal data
  • Right to change and / or erase your personal data
  • Right to limit the processing of your personal data
  • Right to transmit the data

If you have any questions or concerns related to privacy, please contact the Data Controller Metamorfosis MOI S.L, at the address Calle San Eloy 28 or via e-mail at: